How do I return a product?

Firstly, we're very sorry that your item is not suitable for you. In order to initiate a return, please email; returns@thedipanddalesco.com where we will be happy to assist you.

What is the fit like on your swimming costumes?

Our swimming costumes are on the smaller side, if you are between sizes, go up a size.

How do I join one of your meet up events?

Keep an eye out on our social media and Linktree, we announce all hiking and dipping events on there and we host both free meet ups and paid for events. We would love to welcome you to one very soon.

Where do you source your products?

All of our products are designed in The Yorkshire Dales, using our own ideas we use local graphic deisgners to bring those creations to life. We manufacture our products in China, India, Turkey, Portugal, Scotland, Wales & England.

How do I become an ambassador?

Our Find Your Freedom Adventurers are incredible humans who support and portray our ethos, values and mission, which is to get as many people feeling confident in the outdoors as possible. If you are interested in sharing our brand with the world, then please email; adventurers@thedipanddalesco.com and we will send you out application form.

Can I exchange a product?

We understand that sometimes an item does not fit the way you would like. However, at this moment in time, we only offer returns. If you would like to exchange a product, we would like you to return your item and then order the new size you require, that way, you will not miss out on the size of your choice while we are waiting to process your return. Please email; returns@thedipanddalesco.com and we can sort your return for you.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@thedipanddalesco.com

Other inquiries? Let's chat.